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Month: November 2018

Nasty v Nice

What do you do? Here is the scenario. Nasty takes someone who is struggling and kicks them out. Vamos. Nice takes the same individual and tries to find a workaround, […]
Nasty v Nice

Interruption

You could argue that interruptions are a hazard in themselves, yet, is interruption, or the ability of doctor, patient, porter, nurse, pharmacist or therapist to speak-out or express themselves not part of the tapestry of our safety culture?
Interruption

Discharge

This is when we can behave in ways that are counter to our usual preferences; the quiet guy shouts, the woman obsessed with detail makes rash and sweeping assessments, the emotional soul becomes a tyrant.
Discharge