Imagine the harm done to those people previously ‘living well’ with dementia who for six weeks have had a dramatic reduction in visitors and day-centre attendances; even the bitter-sweet routine trips to GP surgeries or hospitals have been done away with.
Fear of doing the wrong thing is a fundamental of quality improvement. If you are afraid to act because people might call you out or think you stupid, you won’t do anything, and the quality won’t improve. It won’t necessarily deteriorate either, yet, in times of radical change, that is worse.
Well, talking with my family when I had the distinct need to panic buy and hoard face-masks and rubber gloves the other day, (I didn’t); not only is this deeply rooted in the brains of every one of us, it is (at least I believe) amplified in some groups.